We offer FREE Standard shipping Australia wide. Want Lono Skin in a hurry? Add express shipping for a flat rate of $4.99 AUD (Australia Only). For all international orders, we offer FREE Express shipping when you spend over $99 AUD. If your order is under $99 AUD, shipping is a $9.99 AUD flat rate. For all international orders, we offer FREE Express shipping when you spend over $99 AUD. If your order is under $99 AUD, shipping is a $9.99 AUD flat rate. Please be sure to read through our shipping terms and conditions for further information on estimated delivery times and international duties and taxes. If you have any questions regarding shipping, please get in touch here.
All orders will be shipped via Australia Post
All orders will be dispatched from our warehouse in the Gold Coast within 24 – 48 hours of purchase, excluding weekends and public holidays. *Please note: The below delivery timeframes are only estimates provided by Australia Post. Although we hope this never happens, delivery delays can happen during transit. Standard orders: 2-8 business days from dispatch. Express orders: 1-4 business days from dispatch. International orders: 5-15 business days (receiving time for different countries may vary).
Click Here to track your order..
We ship worldwide (dependant on current pandemic/geopolitical issues)
Please take extra care when confirming your shipping details for your order. We want to get your orders out to you as soon as possible and cannot guarantee changes once your order has been dispatched. If you have made a mistake on your order please get in touch here
Once your order has been dispatched, you’ll receive and email with your tracking information with Australia post.
Click Here to check the current delivery times based on your location.
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order. Please see our returns policy.
Lono is a sensory experience for your face - A herbal collective of naturally sourced and carefully curated Australian ingredients. Holistically healing, our clay mask is a detoxifying treatment that works at rejuvenating, repairing and refreshing the skin. Lono like the taste of honeydew, Lono like golden sunsets, Lono like sunflowers in Spring, Lono faces every occasion - Lono is one clay mask forever. Natural, Nourishing, Naked Skincare that simply does everything it needs to - Lono Skin is your everyday ritual of facial wellness. Lono Skin for skin that cares
All Lono Skin products are made with love in Australia.
Our products have NOT been tested on animals and NEVER will be.
Absolutely! We wouldn't have it any other way. All our products are made with Australian natural and naturally derived ingredients that protect and heal your skin!
There are ZERO animal by-products in LONO SKIN, We’re 100% vegan friendly.
Yes, our products are safe during pregnancy. If you have serious concerns, we recommend talking to your GP.
Ensure you read the directions on each product! Our clay mask we recommend using 3-4 times per week.
As soon as you wipe off our product! Your face will feel velvety smooth and hydrated.
All LONO SKIN products have a shelf life of 12 months once opened and 18 unopened, be sure to store them in a cool dry place under 30 degrees.
We accept all major credit cards, Paypal Apple Pay, and Google Pay. We're also one of the first skincare comapnies to accept Cyrptocurrency!
Go to www.lonoskin.com Head to the checkout. Choose AfterPay as your preferred payment method. When your order is approved your AfterPay account is also created. Head to www.afterpay.com.au to set up a password. From here, you can check your payment schedule and make payments when you need to. Otherwise the payment will be automatically deducted every fortnight. From now on, every order you make will just need you to log-in. Easy peasy
You must be living in Australia or New Zealand and be at least 18 years old; Are capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile number; and Use an Australian or New Zealand credit or debit card to make the purchase.
Nope! We just like offering a quicker alternative to purchasing your Lono Skin glow products instead of waiting for pay day. The only fees applied to shoppers are late fees. This is when your scheduled payments are unsuccessfully processed and, after being notified, you don’t log-in to your AfterPay account to make your payment. Please visit afterpay.com for further information.
Unfortunately due to hygiene reasons we don’t accept returns or exchanges for change of mind purchases.
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at email@example.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. LONO SKIN does not take responsibility for the costs of returning the products. *We don't offer refunds or accept returns for change of mind, including a satisfaction guarantee as everyone's skin is different and therefore results may vary.
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition. Please contact our customer care team at firstname.lastname@example.org with your order confirmation number in the subject line so we can find your order easily and process your request promptly.